top of page

FAQ's

How do I choose the right Strip Drains and Grates?

Consider the Space

The size and location of your property will affect the type of grate you choose and its functional requirements. For outdoor areas such as swimming pools or walkways, a drain with a high-water flow capacity is most suitable.

​

Choose a Design

We offer an array of designs to choose from that fit your property's style and architecture. We also provide custom designs if you have something unique in mind.

 
Think about Maintenance and Durability

Consider the materials used in the grate's construction to ensure it is durable for the long term and easy to maintain.

2

Why is proper drainage important?

Prevents Water Damage

Proper drainage systems prevent water damage to your property, saving you the time and money needed for costly repairs.

 
Prevents Mould and Mildew

Excess moisture can create mould and mildew, dangerous for both your property and your health. Proper drainage systems help ensure your property stays dry and free of mould and mildew.

 
Improves Your Property's Appearance

An efficient drainage system keeps your property looking clean and well-maintained, improving its overall appearance and value.

3

How does made-to-measure work?

We come to you and assess your requirements and take the exact measurements and once the products have been confirmed then, these will be made in the factory and delivered ASAP. Turnaround time is assessed per order and discussed on placement.

4

What happens in a consultation?

Please contact us via the quote enquiry form, email or give us a call to discuss your requirements.

​

An appointment will be arranged and we will come out and access your requirements, along with taking the relevant measurements.

 

Once an order has been secured and 50% deposit has been paid, your order will go into being manufactured.

5

What is your relationship with Builders?

We value our professionalism in all relationships. We have open and transparent communication with builders and work very closely with them to ensure that your requirements are fully met and your order is installed to the highest standard.

6

Where are the products manufactured?

The majority of our products are proudly made in Australia.

7

What are the drains and grates made out of?

We use a range of materials for our products depending on the application. Such as Galvanised Steel, Stainless Steel, Aluminium, Chrome and plastic.

8

What is your commitment to the quality?

We pride ourselves on providing high-quality products and excellent customer service. We make sure our products are durable, visually appealing, and are efficient and functional. We aim to exceed our customers' expectations at every opportunity and are committed to delivering the best possible experience.

7

Payment Terms

Accept Credit Cards and Direct Deposit.

​

50% deposit on the order placement and the balance paid on the day of delivery.

IMG_6282.jpg
Back to Top

BACK TO TOP

bottom of page